Shipping and Delivery

Upon receipt of your payment, your order will be sent out within two working days.

To avoid loss of items or unnecessary delays, please ensure the delivery address you provided is correct. Once package has been shipped, they cannot be re-called or re-directed. Undelivered items will be returned to us.  We will not be responsible for lost packages shipped without tracking.  Re-shipping incurs a $15.00 SGD fee for postage and handling.

 

Rates

Region
Service Rate
Singapore, Malaysia

Standard Local Mail

Smartpac Local Mail (Singpost)  with Tracking Number

Free

$3.80 SGD

Asia

(Excluding Australia, Japan, Malaysia and New Zealand)

International Registered Air Mail $8.00 SGD

Rest of the World

(including Australia, Japan, New Zealand, the Americas, Europe and the Middle East)

International Registered Air Mail  $15.00 SGD

 

Shipping Within Singapore

We usually ship with Singapore Post with its standard mail.  Mail with Tracking number option available as well. Please allow 3-4 working days to receive your order. We will not be responsible for lost packages shipped without tracking.

 

International Shipping

Note: International Shipping orders will be send using Registered Mail by Air.  Delivery time will vary depending on destination, as a general guide orders should arrive in 10 -14 days.

 

Inaccurate Deliveries

If you didn't receive what you ordered, please contact us within 7 days and we will send you a pre-paid envelope for you to return them to us. Upon receipt of the incorrect item(s) we will re-send the correct item(s) free-of-charge.

 Click Here to report inaccurate deliveries.

Returns

We take special care to ensure your order is expedited safely and efficiently and in good condition.  Fabrics delivered correctly cannot be returned.