Delivery & Returns

Delays in international shipments to and from Singapore

All international orders are shipped via DHL. 

Please note that shipments to and from overseas will be subjected to DHL's schedule.

Shipping and Delivery

Upon receipt of your payment, your order will be process and sent out within 5 working days.

To avoid loss of items or unnecessary delays, please ensure the delivery address you provided is correct. Once package has been shipped, they cannot be re-called or re-directed. Undelivered items will be returned to us. 

We will not be responsible for lost packages shipped without tracking; items lost during mail will not be refunded in value. Re-shipping incurs a $10.00 SGD fee for postage and handling.

For orders shipped with tracking, our courier will contact you via SMS directly on the day of delivery. Kindly ensure someone is present at your chosen address to receive the parcel. A maximum of two delivery attempts will be made. If both delivery attempts are unsuccessful, your package will be returned to Elizabeth Little.  Re-shipping incurs a $10.00 SGD fee for postage and handling. 

Tracked deliveries to Sentosa will be shipped via Singpost. 

 

Rates (Swipe left / right to see details)

Region
 		Service Rate
Singapore

Standard Local Mail - Smartpac with Tracking Number

Local Delivery with Tracking Number (within Singapore)

Local Delivery with Tracking Number (within Singapore), minimum spending of S$80.00

Same Day Delivery (for orders placed before 12 noon)

$2.50 SGD

 

$8 SGD

 

 FREE 

 

$15.00 SGD
Malaysia International Shipping with Tracking Number $25.00 SGD

Asia

(Excluding CHINA, Australia, Japan, South Korea, Malaysia and New Zealand)

International Shipping with Tracking Number

Starting from $25.00 SGD

International shipping costs are calculated at checkout.
CHINA

International Shipping with Tracking Number

 

Starting from $25.00 SGD

International shipping costs are calculated at checkout.

 

The Middle East

 

International Shipping with Tracking Number

Starting from $70.00 SGD

International shipping costs are calculated at checkout.
Japan, South Korea, India, Australia, and New Zealand

International Shipping with Tracking Number

Starting from $35.00 SGD

International shipping costs are calculated at checkout.

 

United States, Canada, and Europe 

International Shipping with Tracking Number

Starting from $42.00 SGD

International shipping costs are calculated at checkout.
Israel International Shipping with Tracking Number

 

Starting from $40.00 SGD

International shipping costs are calculated at checkout.

 

Local Shipping within Singapore

For orders below $80 in Singapore, we charge a fee of $2.50, using SingPost's Smartpac, a postage-paid packaging with tracking number. This is delivered to your mailbox.

There is an option for door-to-door courier service with a surcharge of S$8.

For orders above S$80, we ship for free within Singapore, using a local delivery service, with tracking number.

Please allow 3 - 5 working days to receive your order after we process and mail your order. We will not be responsible for lost packages shipped with inaccurate shipping details provided, and/or without tracking number.

International Shipping

Note: International Shipping orders will be sent via Singpost or DHL. Delivery time will vary depending on destination, as a general guide orders should arrive in 6 - 8 days.

Customs and duties are not included in your shipping costs. All applicable duties, tariffs, and customs fees are the responsibility of the customer, and packages returned rejected because of tariffs will not be refunded for International shipping. 

Unfortunately, we can not be responsible for lost or missing international packages. 

Please note that international shipping rates are subjected to changes, depending on the ongoing Pandemic situation affecting all logistic routes. 


Inaccurate Deliveries

If you didn't receive what you ordered, please contact us within 7 days and we will send you a pre-paid envelope for you to return them to us. Upon receipt of the incorrect item(s) we will re-send the correct item(s) free-of-charge.

 Click Here to report inaccurate deliveries.

Returns

We take special care to ensure your order is expedited safely and efficiently and in good condition.  Products delivered correctly cannot be returned.