Delivery & Returns
For orders below $80 in Singapore, we charge a fee of $2.50, using SingPost's Smartpac, a postage-paid packaging with tracking number delivered to your mail box. services. There is an option for courier service with a fee of S$8.
For orders above S$80, we ship for free within Singapore, using a local delivery service, with tracking number.
Please allow up to 3 working days to receive your order after we process and mail your order. We will not be responsible for lost packages shipped with inaccurate shipping details provided, and/or without tracking number.
Upon receipt of your payment, your order will be process and sent out within 5 working days.
To avoid loss of items or unnecessary delays, please ensure the delivery address you provided is correct. Once package has been shipped, they cannot be re-called or re-directed. Undelivered items will be returned to us.
We will not be responsible for lost packages shipped without tracking; items lost during mail will not be refunded in value. Re-shipping incurs a $10.00 SGD fee for postage and handling.
For orders shipped with tracking, our courier will contact you via SMS directly on the day of delivery. Kindly ensure someone is present at your chosen address to receive the parcel. A maximum of two delivery attempts will be made. If both delivery attempts are unsuccessful, your package will be returned to Elizabeth Little. Re-shipping incurs a $10.00 SGD fee for postage and handling.
Tracked deliveries to Sentosa will be shipped via Singpost.
Yes we do. International Shipping orders will be sent via Singpost or DHL. Delivery time will vary depending on destination. As a general guide orders should arrive in 6 - 8 days.
COVID-19 has severely impacted international movement of people and goods as countries implement additional border controls and restrictions on international travel. Shipments to and from overseas will result in substantial delay, subjected to DHL's schedule.
Customs and duties are not included in your shipping costs. All applicable duties, tariffs, and customs fees are the responsibility of the customer, and packages returned rejected because of tariffs will not be refunded for International shipping.
Unfortunately, we cannot be responsible for lost or missing international packages.
International shipping rates are subjected to changes, depending on the ongoing pandemic affecting all logistic routes.
Malaysia
28SGD on all orders, with tracking number
Asia (excluding China, Australia, Japan, South Korea, Malaysia and New Zealand)
Starts from 28SGD on all orders, with tracking number. International shipping costs are calculated at checkout.
China
Starts from 28SGD on all orders, with tracking number. International shipping costs are calculated at checkout.
Middle East
Starts from 70SGD on all orders, with tracking number. International shipping costs are calculated at checkout.
Japan, South Korea, India, Australia, and New Zealand
Starts from 35SGD on all orders, with tracking number. International shipping costs are calculated at checkout.
United States, Canada, and Europe
Starts from 42SGD on all orders, with tracking number. International shipping costs are calculated at checkout.
Israel
Starts from 40SGD on all orders, with tracking number. International shipping costs are calculated at checkout.
If you didn't receive what you ordered, please contact us within 7 days and we will send you a pre-paid envelope for you to return them to us. Upon receipt of the incorrect item(s) we will re-send the correct item(s) free-of-charge.
Yes, items purchased online may be returned within 7 days from the date of purchase for store credit in the form of an Elizabeth Little Gift Card, provided the item(s) are not damaged, soiled, washed, altered, or worn. All labels, tags, and original packaging must be attached and returned. Store credit on the purchase price of the returned item(s) is valid for 120 days from the date of issue. Any shipping costs will not be refunded.
To begin a return, please email hello@elizabethlittle.co with your order number. We will contact you within 5 business days with instructions on how to return your item(s). Items sent back to us without sending a request first may not be accepted. Please note: you are responsible for the costs of sending item(s) back to us, and Elizabeth Little cannot be responsible for item(s) that are lost or which cannot be located prior to being received by us.
The store credit is issued upon our receipt and verification of the item(s) intended for return, provided that the criteria for returns has been met.
*Exclusions:The following categories are not eligible for returns - Sale / Discounted items, items purchased with Birthday Discount Code / Discount Code, Made-To-Order (MTO), Made-To-Measure (MTM), Bespoke pieces (including custom orders of sizes above UK14) & one-of-a-kind (OOAK) pieces.
Sale of these product categories are final and cannot be returned, exchanged or refunded.
Items purchased with Store Credit are not eligible for a further return.
* All Sale products are Final Sale. Sale items are not eligible for returns, refunds or exchanges.
Store Credit
Once we have received and verified your return, a Store Credit code will be issued to your online account within 3 business days. Please allow some time for your Store Credit code to be emailed to you.
Store Credit is valid for 120 days.
Refunds via cash or credit cards is not allowed.
Items purchased with Store Credit are not eligible for a further return.
Product Customisation & Care
Our masks are made from production offcuts — as such, we only offer a limited selection of prints. We apologise that we are unable to offer a customised service for our masks.
Yes! Made-to-order outfits typically require a minimum production lead time of 6 weeks. We recommend visiting our studio to view the complete range of prints and designs, and discuss design possibilities with our team.
Masks should be washed after a day of continuous use or
when soiled. Wash your mask with soap and leave to soak for 5 minutes. After, rinse thoroughly with tap water. To prolong the colour vibrancy, we recommend drying your mask away from direct sunlight, in a shaded area.
Please avoid ironing, tumble drying, or applying excessive heat to your mask. This can reduce the elasticity and life span of the elastic band.
Gently handwash your smocked dresses in cold water with a mild detergent. Avoid using harsh detergents or cleaning
liquids. Do not tumble dry, instead hang or lay your smocked dress flat to dry in the shade, away from direct sunlight.
For best results, we recommend using Soak’s eco-friendly formulation.
Gently handwash or dry-clean your linen garments. Please avoid using harsh detergents or cleaning liquids.
Rewards Programme
Elizabeth Rewards is a loyalty programme to thank you for your commitment to our business. Every time you shop with us online and at our studio, you earn reward points which can be exchanged for future discounts and savings. Earn up to 6% rebate on your purchase!
Earn 1 point with every S$1 spent online or in our Elizabeth Little Studio at 10 Winstedt Road.
Making an order isn't the only way you'll be rewarded for your support! You can earn extra points in simple ways such as referring friends to our website. You also receive reward points on your birthday! Find out more about how you can earn points and save on future orders here.
You are automatically enrolled as a rewards member as soon as youcreate an account in our store.
Our loyalty program is totally free! We do it to say thank you to our awesome customers.
Purchase & Privacy
No, you do not need to register an account to make a purchase online. However, we welcome you to register for an account to be an Elizabeth Rewards member. This loyalty programme enables you to earn points for all purchases and allows redemption of discounts.
Every effort is made to ensure that all items listed online are available for sale. On rare occasions, a product may become unavailable before we are able to adjust the online listing. If this occurs, we'll contact you promptly to offer an alternative or refund.
Where an item is listed as currently unavailable, we cannot guarantee its future availability or delivery time.
Should you have any special instructions, please click EDIT CART option from the drawer cart. We do our best to accede to your request within means. Where we cannot carry out your special instructions, we will notify you.
Payment can be made by PayPal. Visa, MasterCard, Amex and other credit cards are accepted as guest check out payment via payment PayPal.
Choose PayPal as payment gateway and select Check Out as a Guest. PayPal allows you to make payment with your Credit Card.
Your personal online security is of the utmost importance to us. We use 128-bit SSL encryption technology to safely transmit your personal and credit card information through our systems — the same level of encryption used by large banks around the world.
Your privacy is upmost important to Elizabeth Little LLP. Our purpose in collecting personal information is to provide you with an efficient and customised experience. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience safer and easier. We do not disclose any information to third parties for their marketing purposes.
Elizabeth Little LLP respects your privacy and will not share your personally identifiable information collected at this site with third parties except for the following limited instances:
(i) we have your consent to share the information,
(ii) we need to share the information to provide a product or service you have requested, or
(iii) In response to subpoenas, court orders or legal process including in the event of a complaint or legal action arising from any message posted by you.
A detailed Data Protection Notice is indicated here.